|WHAT SERVICES DOES TALKABOUT INC OFFER?
Our therapy services include evaluations and assessments of all aspects of speech, language and communication behavioral issues, as well as all aspects of occupational therapy issues.
WHEN IS SPEECH THERAPY BENEFICIAL?
When you have either a breakdown in communication or a specific communication disorder and therapeutic services will help to improve, if not eliminate, that breakdown or disorder.
WHEN IS OCCUPATIONAL THERAPY BENEFICIAL?
When fine motor skills have been affected by lack of development due to different factors, including neurological history, and therapeutic services will help to improve, if not eliminate, that lack of development.
WHAT IS AUGMENTATIVE COMMUNICATION?
It is basically finding another way to communicate, other than with your voice. There are miniature computers, known as “devices”, that offer several different ways to communicate, but usually by using pictures with a computer-generated voice to express the thoughts and feelings of the person.
IS TALKABOUT INC A MEDICAL FACILITY?
No, we are not. However, the insurance companies classify the services we offer as medical, rather than behavioral.
IS TALKABOUT INC A NON-PROFIT ORGANIZATION?
No, we are a privately owned and operated corporation.
WHAT ARE YOUR HOURS OF OPERATION?
During the school year, we generally are available for therapy Monday - Saturday from 8am until 6pm. Once summer begins, we offer therapy Monday – Friday from 8am until 5pm. However, our therapists are very accommodating and will try their best to set up a schedule that is convenient for you and your family.
WHAT AGES DO WE PROVIDE THERAPY FOR?
Generally, we see children ranging from 2 years until young adults, and even some adults. However, there are exceptions, so please feel free to ask.
DO THERAPISTS SPECIALIZE IN CERTAIN AREAS?
While all of our speech/language pathologists have earned their Master’s Degree in order to obtain their credentials in the speech/language pathology field, they do have certain areas that they prefer to work in and hence, are also more experienced in. All of our occupational therapists have also earned their Bachelor’s Degree and each of them is well experienced in all aspects of the occupational therapy field.
HOW LONG WILL IT BE BEFORE I CAN MAKE AN APPOINTMENT?
We currently have a very long waiting list, so it is impossible to predict when your child would be able to be seen. Generally, it has been taking at least 6 months, but usually closer to 9 months. The first step is to talk to our receptionist and ask to be put on the waiting list. In order to expedite the process, we suggest you obtain a prescription from your child’s pediatrician as soon as possible. Then, when an opening becomes available, we will contact you and schedule your child for an appointment.
DOES MY CHILD NEED A PRESCRIPTION BEFORE THEY CAN BE SEEN?
Yes, they do. We are not Doctors, so we are required to have a prescription from a Doctor before we can treat your child.
The prescription also needs to state that it is specifically for a “Speech Evaluation” and “Speech Therapy”. However, some Doctors prefer to issue an initial prescription for the Evaluation only, and then once they have received a copy of the results of the Evaluation, they will issue a prescription for “Speech Therapy”.
There is one exception to needing a prescription, and that is obtaining a letter of referral from your child’s pediatrician. This letter must be on the Doctor’s letterhead; it must be signed by the Doctor; it must state that it is for a “Speech Evaluation” and “Speech Therapy” and it must also state that the child is being referred specifically to Talkabout, not just recommended for speech therapy in general.
We will also need these items before we will place your child on the “Ready” waiting list. A copy of the prescription or letter of referral is fine, an original is not necessary. We also accept faxed copies of these.
WHAT HAPPENS WHEN I COME IN FOR MY FIRST APPOINTMENT?
First, we ask you to fill out a registration form that includes personal information, insurance information and medical history. Second, the therapist will “evaluate” your child. This means that they will ask your child several questions and also ask them to do several different tasks to “test” their abilities. Once these have been completed, the therapist will write a report that details what the results of the tests were. They will also write up a treatment plan to lay out a set of goals for your child to achieve over the next few months. You will be mailed a copy of these 2 reports, and a copy will also go to your child’s pediatrician.
HOW LONG IS EACH SESSION?
Our therapy sessions generally last for one hour. We usually schedule on the top of the hour, but the therapists are very accommodating, so if this doesn’t work for you, please feel free to ask your therapist.
HOW OFTEN WILL MY CHILD BE SEEN FOR THERAPY?
That depends on the needs of your child. Generally, we see clients once a week, but we do also see clients daily, if necessary. You and your child’s therapist will discuss what is in the best interest of your child.
WHAT ARE THE COSTS OF OUR SERVICES?
We offer several different services, and rates are subject to change, so please feel free to call us and we will gladly quote you the rate over the phone.
WILL TALKABOUT INC BILL MY INSURANCE COMPANY FOR ME?
Yes, we do bill your insurance company as a courtesy to you. However, we do need to be kept aware of your current insurance information and notified of any changes regarding your policy immediately.
DO MOST INSURANCE COMPANIES COVER SPEECH/LANGUAGE SERVICES?
Each health plan is different, so we suggest you contact your insurance company to see what services are covered under your particular plan. We recommend that you specifically ask if they cover “developmental” and “rehabilitative” issues. If they state that they only cover “restorative” services, then often times this means that they will not cover speech or occupational therapy. We do have a list of codes that we generally use to bill for our services, and we will gladly provide them to you when you decide to call them. Ultimately, the charges for our services are your responsibility, so we strongly urge you to contact your insurance company before beginning therapy so you are aware of any potential charges.
AM I RESPONSIBLE FOR ANY CHARGES THAT MY INSURANCE COMPANY DOES NOT COVER?
Yes, you are. However, if your child is enrolled in Medicaid or Denali Kid Care, then, by law, we cannot bill you for any charges that Medicaid does not cover. However, this does not apply if you allow your eligibility to slip. It is your responsibility to keep your eligibility up to date. If therapy services occur while your child is not eligible, then you will be responsible for the charges incurred. The same applies if your child is covered under Tricare. If your child is denied authorization under Tricare, and you choose to continue therapy, then the charges become your responsibility.